Delivery & Shipping policy

BIN SARAH MUSK
Official Shipping, Delivery & Payment Policy
1. Shipping Charges by City and Country
Bin Sarah Musk provides fragrance delivery across Pakistan and, where available, to selected international destinations.
Pakistan: Shipping charges will depend on the destination city, delivery area, parcel weight, courier service, and applicable service charges.
International Orders: Shipping charges will depend on the destination country, parcel weight, courier availability, and applicable international shipping costs.
Remote areas and special-service destinations may have different delivery charges.
The applicable shipping fee will be communicated to the customer before the order is finalized and dispatched.
Any applicable customs duties, import taxes, or destination-country charges on international orders are the customer’s responsibility unless otherwise agreed in writing.
International orders are subject to shipping availability, customs regulations, and applicable restrictions on perfume shipments.
2. Cash on Delivery (COD) Policy
Cash on Delivery is available in eligible areas of Pakistan, subject to order verification and courier availability.
Mandatory Advance Shipping Payment
For Cash on Delivery orders, customers must pay the applicable shipping charges in advance before their order is dispatched.
The price of the perfume will be payable upon delivery, while the shipping fee must be paid and verified before dispatch.
The shipping fee will be communicated to the customer before order confirmation.
Dispatch will take place after the advance shipping payment has been received and verified.
The customer must provide a valid phone number and complete delivery address.
COD availability is subject to courier service coverage and order verification.
COD is not guaranteed for international orders and will only be offered where specifically available and confirmed.
3. Order Confirmation and Dispatch
Orders may be verified through the customer’s registered phone number or WhatsApp before dispatch.
An order requiring advance shipping payment will not be dispatched until the payment is verified.
Customers will be informed of the applicable product price, shipping fee, payment method, and total amount payable before the order is finalized.
4. Delivery Time
Delivery times are estimates and may vary according to the destination, courier operations, weather, public holidays, customs clearance, and other circumstances beyond our reasonable control.
International shipments may require additional time for customs clearance.
5. Failed Delivery and Refused Orders
Customers are requested to accept confirmed orders and ensure that someone is available to receive the parcel.
If a customer refuses delivery or provides an incorrect address, additional return or reshipping charges may apply where permitted by applicable law and where the charges are disclosed to the customer.
Any advance shipping payment will be handled according to the circumstances of the order, the applicable refund policy, and consumer protection requirements. No additional charge will be imposed without an appropriate basis.
6. Damaged, Incorrect or Defective Products
If a customer receives a wrong, damaged, leaking, or demonstrably defective product, the customer should contact Bin Sarah Musk promptly and provide the order number and supporting photographs or an unboxing video where available.
Eligible claims will be reviewed under our Return & Exchange Policy. Nothing in this shipping policy limits any rights available to customers under applicable law.
7. Customer Support
For shipping enquiries, order confirmation, payment verification, or delivery assistance, please contact us through the official contact details published on our website.
Website: https://binsarahmusk.com/
Email: binsarahmusk@gmail.com
Bin Sarah Musk reserves the right to update this policy when necessary. The applicable policy and charges will be disclosed to customers before they finalize their orders.